Average Reviews:
(More customer reviews)I recently bought a Safe@Office 500 for our small office. The appliance itself is very nice, throughput is decent. The issue pops up when you subscribe to antivirus and support. The division of checkpoint that handles this is Safaware. Their website is currently broken so you can't register (11/4/06). This of course does not stop them from getting you to buy subscriptions through the appliance... unfortunately you can't use them. There is chat help on the sofaware website but you can't use it if you are not signed in which of course you can't do. No support numbers are listed in any of the documentation. It took three calls to Checkpoint to get a number. The tech answered "hello"... no company name. I could barely hear him... he blamed it on a VOIP connection to India.
Most of what we were able to figure out we did on our own, a waste of two business days. We still cannot figure out how to subscribe to or use the antispam features. Getting the right ports open for Quickbooks was not easy. The wireless and wired are on a different range of IP addresses, so you will not see any peer to peer networking without mapping the directories.
Great little appliance, terrible support.
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