Average Reviews:
(More customer reviews)I selected this specific television because of the integrated Netflix player. Set up took literally minutes and everything worked great until I tried to activate the built in Netflix player. I was not able to get an activation code from netflix because, although the tv could hit my home network and the internet, the player was unable to log into the Netflix activation server. I first called Netflix and was transfered to LG customer support, who were more interested in getting my phone number than working through the issue. We fumbled through a couple of things becore they informed me that they would need to send out a service tech and I would have to be available for 4 hours on a Tuesday for them to show up. Not finding this acceptable, I reached out to Netflix again. This time I got someone on the level 2 helpdesk who worked with me for about an hour on network things. Basically we determined that there was nothing wrong with my network, but that the problem resided in the television. He was willing to sit on the phone another hour with me while we brought up the LG tech on what had been done. After he walked through several remedial steps that didn't really have anything to do with the situation, the LG tech gave up and tried to schedule another on site visit. I insisted on talking to a supervisor who informed me that there was no Level 2 help desk for LG. After I pressed hard enough, she put me on hold and called someone she knew in Advanced techncal support (aparently an internal departmement). I got a promise for some to call me back. Everyone I had talked to was extremely friendly and told me over and over they wanted to help, but their depth of knowledge on this product was very weak.
After spending an hour with the advanced technical guys, they finally conceeded that they had never actaully set up a Netflix connection, but had seen one working. They also told me that there are known issues with Belkin routers (of course, that is the router I use.) I now have no less than 6 hours invested in getting Netflix to work on this tv and it still doesn't. I will now have to wait for a field tech to come out, do exactly the same things I've done over the last 6 hours and then inform me that I'll need a new board or something, but it'll have to be ordered. I should note that the other web applications integrated into the television work great, it's a shame I didn't buy the TV for them.
I already have a Roku Netflix player (it's even wireless) and I get great results on my Toshiba plasma TV. I should have just bought the tv I really wanted and went with a second Roku device for the new television.
UPDATE - After working with an authorized repair company, the main mother board was replaced and all issues with NETFLIX connectivity were resolved. I am still using the Belkin router and it works like a charm. There were some issues also with the speakers (they crackled at certain frequencies) but once they were replaced, everything seems to be working well.
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55-Inch LCD Broadband HDTV, 1920 x 1080 Resolution, 120Hz, 70,000:1 Contrast Ratio, ATSC/NTSC/Clear QAM - 1 Tuner, SRS TruSurround XT, 4 HDMI input
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