Average Reviews:
(More customer reviews)This 75 pound multifunction machine arrived quickly. It didn't come with the USB Cable that's required, a minor annoyance. The price was competitive and has dropped significantly since my purchase. Before ordering, I contacted the seller to confirm this is new, not a refurb.
I had an immediate problem with the machine but not due to any fault of the machine. This machine ideally should be plugged into a wall outlet directly and not to a battery backup surge suppressor unit. Otherwise, it tends to turn itself off. However, it has a surge suppressor built into it. When you have problems such as this, you can use their offshore call center in Manila and benefit from their troubleshooting history. Manila is Zerox's 1st-level technical support. More on that below.
Xerox is a big name in copiers, of course, and this model serves industrial needs yet should be complimented with a "workhorse printer." One can't expect a multifunction machine to be used as one's workhorse printer. A really good printer might last ten years and down the line the worry will be whether operating systems will support them. Multifunction machines last in good condition maybe half that long depending on how they're used.
This Phaser 6128MFP/N reminds me a lot of much larger HP machines I've seen in offices except it's a lot more compact. The scan area is the max paper size: 8.5 x 14 in. This machine uses Paperport software. You can scan from your computer using this software and that's how I use it.
The setup seemed easy except for not including the USB cable. But there was a twist to it and my experience will save you time. Initially, I believed the Phaser 6120MFP was not capable of using the feeder tray to scan multiple pages. My first call to Manila erroneously confirmed that, and I used the glass to manually replace page after page for multi-page scans. A recent call to Manila resulted in my being connected to the 2nd-level call center, which is in the U.S. The 2nd-level support assisted me in using the setup wizard to enable the machine to accept multi-page scans using the feeder tray. This machine can scan multiple pages using the feeder tray.
Learning to use the software requires a little more than previous models, but the software is better. A scan can be done in varying resolution scales with the highest being truly great. It's amazing what you can do with this model once you learn how. Because of the ease and interface, you will control your scans from your PC.
Pros:
*New, not a refurbished machine
*Xerox name brand
* Customer and technical support, available M-F from 5am - 5pm Pacific time
*Ease of installation on network
*Resolution: up to 600 x 600 dpi (dots per inch) is excellent
*PaperPort - great scan to PC desktop software
*Windows, Mac, Linux supported (I use Windows 7 and without issue)
*Excellent color print quality
* Prints legal size - the tray expands to hold the paper size
*Improved front panel for ease of use and troubleshooting (for non-jam error codes, just power off then up)
*27 second warm up time is quite reasonable and makes power saving feature practical
*Security features: secure fax receive; secure print; scan to email with authentication
* Scans multiple pages at a time
*Speed within this price range: color is up to 12 ppm (pages per minute); black & white is up to 16 ppm
*Toner gauges - see toner level
*Paper types: Bond, Business card stock, Card stock, Cover, Envelopes, Glossy, Labels, Plain paper
*Compactness of machine and appearance
*Quiet - the energy saving feature makes this extra quiet
*Save using Run Black - allows you to substitute colors you run out of by using black, a standard feature in multifunction machines today
*Includes one year on-site warranty and Xerox Total Satisfaction Guarantee
*Low power consumption
* Good warranty coverage (after 1st yr, it's $25 per call for assistance)
Cons:
*Paper size is maximum 8.5 x 14 in.
*Manual 2-sided output, but is expected at this price range
*Relatively high running costs in toner
*35 sheet document feeder is too small for some jobs
*Maximum 40,000 pages per month duty limitation and recommended print volume is only 3,000 pages per month
*Print speed of graphics is slow
* Doesn't come with required USB Cable
* May have to be plugged directly in wall outlet to avoid continual self-shutdown.
Advice for Using Support:
Print out your Configuration Pages (3 pages), circle the Serial Number on the 1st page. Write the Xerox technical support phone # on it and file. Use that whenever you call technical support. They ask for your serial number upfront. Try not to be as accepting of a no-can-do response at 1st-level support as I was. Get to 2nd-level for anything complex or unresolved. When you have an error, you have to remove it before you can change any settings.
When considering this machine, you might look at the competing Dell product. I prefer the Xerox name brand over Dell, all things being equal. The Dell multifunction printer: Dell 2135cn Multifunction Color Laser Printer
Any questions - please leave a comment so I can reply. Comments to help evaluate versus other multifunction options are welcome.
If you have this machine and have issues with it, please post a comment and let me know - thanks.
Click Here to see more reviews about: Xerox Phaser 6128MFP/N - Multifunction ( fax / copier / printer / scanner ) - color - laser - copying (up to): 16 ppm (mono) / 12 ppm (color) - printing (up to): 16 ppm (mono) / 12 ppm (color) - 250 sheets - 33.6 Kbps - USB, 10/100 Base-TX
Xerox Phaser 6128N Multifunction Printer 6128MFP/N 74
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